Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Imperial Wins Casino. Please read them carefully before creating an account, depositing funds or using any gambling service. By accessing the website or using its services, you confirm that you understand and agree to these terms.

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1. General terms and eligibility

These Terms & Conditions apply to your use of the Imperial Wins Casino website, account services, games, promotions and any other services made available through the site. They should be read together with any additional rules, notices, game instructions, promotional conditions and privacy information displayed on the website. If a separate rule applies to a particular game or promotion, that rule forms part of these terms and may take priority for that service.

In this article

You must read these terms before using the website. If you do not agree with any part of them, you must not access the site, open an account, deposit money or play any game. Continued use of the website after a change to these terms may be treated as acceptance of the updated version. The current version should be reviewed regularly so that you understand the rules applying to your use of the services.

Age and legal requirements

You must be at least 18 years old and legally permitted to use gambling services in the place where you are located. You are responsible for checking the laws that apply to you before using Imperial Wins Casino. Access to the website does not mean that gambling services are lawful or suitable in every location.

You must not use the website if you are under the legal gambling age, are subject to a gambling restriction, have asked to be excluded, or are otherwise prohibited from participating. We may ask for information or documents to verify your age, identity, location or eligibility. You must provide information that is accurate, complete and current, and must update it if anything changes.

Account responsibility

Where an account is required, you may only create and use an account for yourself. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You must tell us promptly if you believe your account has been accessed without permission, if your details change, or if any account information is no longer accurate.

You must not create multiple accounts, use another person’s account, allow another person to gamble through your account, or transfer your account to someone else unless this is expressly permitted by the applicable service rules. We may restrict, suspend or close accounts where we identify duplicate accounts, inaccurate information, unusual activity, suspected misuse or a breach of these terms.

You are responsible for activity carried out through your account unless you have reported unauthorised access promptly and the circumstances show that you took reasonable care to protect your login details. You should log out after using a shared device and avoid saving passwords where another person may access them.

2. Deposits, withdrawals and account balances

Any deposit must be made using a payment method that you are authorised to use. You must not use a payment method belonging to another person unless this has been approved in advance and is permitted by the relevant payment provider and applicable rules. We may request information to confirm the ownership and source of funds used in connection with your account.

You are responsible for checking all transaction details before confirming a deposit or withdrawal. Payment services may be subject to separate terms, processing requirements, fees or delays. Imperial Wins Casino does not control the operation of independent banks, card providers, payment platforms, telecommunications providers or other third parties.

Funds added to an account must be used only for lawful gambling activity and related purposes. You must not use the website to deposit or move funds obtained unlawfully, to disguise the source of money, or to support fraud, financial crime or any other prohibited activity. We may delay, reject, reverse or review a transaction where checks are required or where we have a reasonable concern about compliance.

Withdrawals may be subject to account verification, payment checks and any conditions clearly shown on the website or applicable to the relevant service. We may require identity, age, address, payment or source-of-funds information before processing a withdrawal. A withdrawal request may be cancelled or held where information is incomplete, the account is under review, or the request would conflict with these terms or applicable requirements.

Errors and account balances

We aim to keep account and game information accurate, but technical or administrative errors may occasionally occur. If an error results in an incorrect balance, transaction, result, reward or payment, we may correct the error and adjust the account accordingly. You must notify us if you become aware of an obvious error and must not knowingly take advantage of it.

A positive balance shown in your account does not remove the need for verification or compliance checks. We may review the account before allowing funds to be withdrawn or services to continue. You remain responsible for reviewing your account activity and reporting transactions that you do not recognise.

You should not attempt to deposit more than you can afford to lose. Before making a deposit, consider setting a personal spending limit and checking whether the payment method and amount are correct. If you have concerns about your gambling or spending, stop using the account and seek appropriate support.

3. Games, promotions and acceptable use

Games are provided for entertainment and involve financial risk. Game outcomes are determined by the applicable game systems and rules. You should not treat gambling as a way to earn income, recover losses or solve financial problems. You should only play with money that you can afford to lose and should stop if gambling is no longer enjoyable or affordable.

Game information, availability and features may change without notice where this is reasonably necessary for maintenance, security, compliance, technical operation or product improvements. We do not guarantee that every game or website feature will always be available, uninterrupted or error-free. Scheduled or unexpected downtime may affect access to the website and services.

Promotions and rewards

Promotions, bonuses, rewards and other offers may be subject to separate promotional terms. Those terms will explain any eligibility requirements, qualifying activity, expiry conditions, wagering requirements, restrictions or other conditions that apply. You should read the full conditions before accepting or using an offer.

Unless the applicable promotional terms state otherwise, we may withdraw, amend, suspend or refuse an offer where there is an error, misuse, suspected fraud, technical problem, regulatory concern or breach of the offer conditions. A promotion must not be used through multiple accounts, coordinated activity or any other method intended to obtain an unfair advantage.

If a promotional offer is displayed incorrectly or applied in error, we may correct the error and adjust the relevant account or reward. Any action will be taken in accordance with the promotional conditions and applicable law. You should not rely on an offer until you have reviewed its complete terms and confirmed that you are eligible.

Prohibited conduct

You must use the website honestly and lawfully. You must not interfere with the operation or security of the website, attempt to gain unauthorised access, introduce malicious software, exploit a fault, use automated systems without permission, or manipulate a game, promotion, payment process or account feature.

Use the website for fraud, money laundering, identity misuse or any unlawful purpose.
Provide false, misleading or incomplete information during registration or verification.
Use software, devices, scripts or techniques designed to obtain an unfair advantage.
Attempt to reverse engineer, copy, reproduce, modify or commercially exploit website content without permission.
Harass, threaten, impersonate or harm other users, staff, suppliers or service providers.
Circumvent account restrictions, self-exclusion measures, security controls or location checks.

We may investigate suspected prohibited conduct and take reasonable action, including restricting access, cancelling an activity, removing a reward, suspending an account or closing an account. Where appropriate, information may be shared with relevant payment providers, professional advisers, authorities or other parties in accordance with applicable law and our privacy information.

4. Responsible gambling, privacy and legal information

Responsible gambling

Imperial Wins Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a source of income. Before playing, consider setting a personal budget and time limit. Never chase losses, gamble with borrowed money, or play when you are distressed, tired or affected by alcohol or other substances.

If gambling is becoming difficult to control, take a break and seek support from an appropriate Australian gambling support service or qualified professional. You may also use any account tools or restrictions made available on the website, such as deposit limits, time reminders, temporary breaks or self-exclusion. Restrictions may not apply immediately to every service, so you should not continue gambling while waiting for a request to take effect.

Warning signs may include spending more time or money gambling than planned, hiding gambling activity, borrowing money to play, chasing losses, feeling distressed when trying to stop, or allowing gambling to affect work, relationships or daily responsibilities. If any of these signs apply to you, stop playing and seek help before using the service again.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected to create and manage an account, process transactions, verify identity and age, provide services, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or services.

You should keep your contact and account details current so that important service messages can be delivered. Marketing communications will be managed in accordance with applicable requirements and any available preferences or opt-out options. Transactional, security and account-related messages may still be sent where they are necessary to provide the service or protect your account.

Intellectual property and website content

The website, including its text, design, graphics, logos, software and other content, is protected by intellectual property rights. You may use the website for personal, non-commercial purposes in accordance with these terms. You must not reproduce, distribute, publish, sell or create derivative works from website content unless you have permission or the law allows it.

Suspension, closure and liability

We may suspend, limit or close access to an account or service where this is necessary for security, verification, responsible gambling, maintenance, legal compliance, suspected misuse or a breach of these terms. If an account is closed, any remaining balance will be dealt with in accordance with applicable requirements, after taking account of unresolved transactions, verification issues or other lawful deductions.

To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, interruptions to third-party services, device or network problems, inaccurate information supplied by a user, or unauthorised access resulting from a failure to protect account credentials. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited under Australian law.

Changes, complaints and governing law

These terms may be updated from time to time to reflect changes to services, technology, legal requirements or business processes. The current version will be made available on the website, with the applicable effective date where appropriate. You should review the terms regularly. If you do not accept an updated version, you must stop using the affected services.

If you have a question or complaint about your account or use of the website, please use the support or contact options provided on the website. Provide enough information for the matter to be reviewed, including relevant transaction or account details, but do not send passwords or unnecessary sensitive information. Complaints will be considered in accordance with applicable procedures and requirements.

These terms are intended to operate in accordance with the laws and mandatory consumer protections that apply to the relevant service and user. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.