Betting Rules
These Betting Rules explain the general conditions that apply when using wagering products at Imperial Wins Casino. Please read them carefully before placing a bet. They should be read together with the website’s general Terms and Conditions, Privacy Policy, Responsible Gambling information and any product-specific rules shown on the relevant betting page.
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1. General betting principles
By opening an account, accessing the website or placing a bet, you confirm that you have read and accepted the rules that apply to your use of the service. If you do not understand a rule, you should not place a bet until you have obtained clarification through the available support channels. These rules are intended to explain the main principles of betting and do not replace any applicable law or the full terms applying to your account.
In this article
Imperial Wins Casino may offer different wagering products, games or markets. Each product may have additional rules displayed on its information page, bet slip, game screen or other relevant part of the website. Those additional rules form part of the conditions for that product. If a product-specific rule conflicts with a general rule, the product-specific rule will generally apply to the relevant bet.
- You are responsible for checking the selection, stake, odds, market, event and any other details before confirming a bet.
- A bet is not considered placed until it has been accepted by the website and a confirmation or equivalent record is displayed.
- Displaying odds or a market does not guarantee that a bet will be accepted.
- You must use the website lawfully and only for your own personal betting activity.
- You must not attempt to manipulate a market, interfere with the website or misuse an error, vulnerability or technical fault.
- The website may apply reasonable controls to protect customers, the integrity of betting and the operation of the service.
The rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational processes. The version published on the website at the relevant time will generally apply, unless a different rule is required for a bet that has already been accepted or is still awaiting settlement.
2. Eligibility and account requirements
You must meet the legal gambling age and other eligibility requirements that apply in the place where you are located. You must not access or use the service where online gambling is prohibited or where doing so would breach a law or restriction applying to you. It is your responsibility to confirm that betting is lawful for you before using the website.
You must provide accurate, current and complete information when registering and whenever information is requested for account administration, identity checks, financial controls or legal compliance. An account must be used only by the person to whom it is registered. You must keep your login details secure and must not allow another person to access or use your account.
- Do not create more than one account unless expressly permitted under the applicable terms.
- Do not place bets on behalf of another person or permit another person to place bets through your account.
- Notify the website promptly if you believe your account has been accessed without permission.
- Do not use funds that do not belong to you or use a payment method without the required authority.
- Keep your personal and payment information up to date.
- Co-operate with reasonable verification requests before or after a bet is accepted.
An account may be restricted, suspended or closed where there is a concern about identity, account security, unlawful activity, responsible gambling, multiple accounts, payment activity, suspected fraud, manipulation or a breach of these rules. Where appropriate and legally permitted, any affected bets or balances will be dealt with under the applicable terms and relevant legal requirements.
You should not place a bet while affected by alcohol, medication, drugs, tiredness, emotional distress or any other condition that may affect your judgement. Betting should be treated as entertainment, not as a way to earn income or recover financial losses.
3. Placing, accepting and changing bets
Before confirming a bet, review all information shown on the bet slip or game screen. This may include the selection, market, event, price or odds, stake, potential return, bet type and any applicable conditions. You are responsible for correcting an error before submitting the bet. Once a bet has been accepted, it cannot normally be changed or cancelled unless a specific cancellation, cash-out or correction process is made available.
A bet may be accepted, rejected, partially accepted or placed at a different price where the website’s rules or systems allow this. The status shown in your account or bet history is the primary record of whether a bet has been received and accepted. If you are unsure whether a bet was successful, check your account before attempting to place the same bet again.
- Select the relevant product, market, game or event.
- Choose the selection or wager type and enter the intended stake.
- Review the details displayed before confirmation.
- Submit the bet and wait for an acceptance message or account record.
- Check the bet history to confirm the final status and retain the record for your own information.
Odds, prices, balances and displayed information may change before a bet is accepted. A bet submitted after a market has closed, been suspended or changed may be rejected or processed under the rules that apply to the relevant product. If a material error affects a price, market, result, balance or other information, the bet may be reviewed and corrected in accordance with the applicable terms and product rules.
Bets placed after the relevant start time, closing time or suspension may be void, rejected or settled under the specific rules for that market. Where a bet includes several selections, the treatment of one affected selection may depend on the bet type and the rules shown for that product.
4. Results, settlement and technical issues
Bets are settled using the official result or result source specified in the relevant product rules. The result may be based on the official outcome of an event, the published result of a game, or another objective method described on the website. Unofficial reports, commentary, live displays or third-party information do not necessarily determine settlement.
If an event is abandoned, postponed, interrupted, rescheduled, shortened, changed or completed under unusual conditions, the applicable market rules will determine whether bets stand, are cancelled or are settled in another way. Different bet types may be affected differently. You should review the rules for the market before wagering, particularly where an event can be delayed or altered.
- A bet may be declared void where the relevant event or market does not take place as required by the rules.
- A selection may be treated as a non-runner, cancelled or otherwise adjusted where the product rules provide for that outcome.
- A result may be corrected if an official source changes or withdraws the original result.
- A settlement error may be reversed, corrected or reprocessed when identified.
- Any applicable winnings, refunds or adjustments will be handled in accordance with the relevant rules and account terms.
Internet connections, mobile networks, devices, browsers and third-party services can experience delays or interruptions. Imperial Wins Casino is not responsible for a bet that was not received or accepted because of a connection failure, device problem, system interruption or other circumstance outside its reasonable control. You should not assume that a failed or interrupted screen means a bet was accepted.
If you believe a bet has been recorded incorrectly, keep the relevant details, including the date, time, market, stake and bet reference if available, and raise the issue through the available support process. A review may include account records, transaction logs, system data and the applicable product rules. The account and system records may be used to resolve disputes unless there is clear evidence that they are inaccurate.
5. Payments, prohibited conduct and responsible betting
Deposits, withdrawals, refunds and other account transactions are subject to the payment methods, verification requirements, transaction processes and terms displayed on the website. You must use an authorised payment method and provide any information reasonably required to verify a transaction. A transaction may be delayed, declined, reversed or held for review where required for security, compliance, fraud prevention or operational reasons.
You must not use the website for fraud, money laundering, collusion, market manipulation, unauthorised access, abuse of promotions, automated interference or any other unlawful or dishonest purpose. You must not knowingly exploit a technical or pricing error. Suspected prohibited conduct may result in an account review, restriction, cancellation of affected activity or other action permitted by the applicable terms and law.
Responsible gambling is an important part of using any wagering service. Set a budget before you begin and only wager money you can afford to lose. Do not chase losses, borrow money to bet, hide your betting from people close to you or continue when gambling is affecting your finances, work, relationships, health or wellbeing.
- Set personal deposit, spending or session limits where those tools are available.
- Take regular breaks and avoid betting when upset, stressed or impaired.
- Keep track of time and spending rather than relying on memory.
- Use available time-outs, self-exclusion or account closure options if you need a break.
- Seek independent gambling support if betting no longer feels enjoyable or manageable.
- If you have excluded yourself or asked for an account restriction, do not try to avoid it by opening another account.
If you have a question about a bet, account action or settlement, use the available support process and provide clear information about the issue. The website may request additional information before reviewing a matter. Nothing in these Betting Rules limits any rights or protections that cannot lawfully be excluded under applicable Australian law.
