Privacy Policy

This Privacy Policy explains how Imperial Wins Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly and transparently, in line with applicable privacy requirements.

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Information we may collect

The information we handle depends on how you use the website and services. Some information is provided directly by you, while other information is collected automatically when you browse the website or use an account. We only seek information that is reasonably relevant to operating the service, protecting players and meeting our responsibilities.

In this article

Account and identity information

Your name, date of birth, residential details and other account information you provide when registering or updating your account.
Login details, account preferences, communication choices and records of requests made through customer support.
Information needed to confirm that an account belongs to the person using it and that the player meets applicable age and eligibility requirements.
Verification documents or information from those documents when identity, age, address or account ownership checks are required.

Payment and transaction information

We may handle payment details, deposits, withdrawals, account balances, wagering activity and other transaction records needed to provide the service. Payment providers may process some payment information directly. We may receive confirmation, status, risk or transaction reference information from those providers without necessarily receiving or storing complete payment credentials.

Technical and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times and actions taken on the website. We may also receive information about how you interact with emails, messages or website features. This information helps us keep the website working, understand performance and identify unusual or potentially harmful activity.

How we use information

Personal information is used for purposes connected with operating an online casino service and managing the relationship with players. Depending on the circumstances, we may use information to:

Create, maintain and administer your account, including processing account requests and providing access to available services.
Complete identity, age, eligibility, security, anti-fraud and anti-money-laundering checks where required.
Process deposits, withdrawals and other transactions, and keep accurate financial and account records.
Respond to questions, investigate complaints, provide customer support and communicate about your account or service activity.
Monitor the website, prevent unauthorised access, detect technical problems and protect players, the business and third parties from fraud or misuse.
Meet legal, regulatory, tax, accounting, responsible gambling and other compliance obligations that apply to the service.
Improve website content, functionality, security and user experience using aggregated or otherwise appropriate information.
Send marketing communications where you have agreed to receive them or where this is otherwise permitted. Each marketing message should provide a way to opt out.

Sharing information

Information may be shared with service providers and professional partners that help operate the website. These may include identity and verification providers, payment processors, technology and hosting providers, security and fraud-prevention services, customer support platforms, analytics providers and professional advisers. They should only use information for authorised services and must apply suitable safeguards.

Information may also be disclosed where necessary to protect the website or another person, investigate suspected fraud or unlawful activity, process a transaction, resolve a dispute, or comply with a lawful request or applicable obligation. We do not treat personal information as a product to be sold to unrelated third parties. If information is transferred to a service provider in another country, we take reasonable steps to support appropriate handling and protection.

Marketing communications

You can choose whether to receive promotional emails or other marketing communications where a choice is offered. You can usually unsubscribe by using the link in a marketing message or by contacting us. Stopping marketing messages will not necessarily stop important service, security, transaction or account communications.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data records stored on your device. They can help remember settings, keep sessions secure, support essential website functions, measure performance and understand how features are used. Some cookies may be placed by service providers that support analytics, security or website functionality.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work as intended, and some preferences may need to be entered again. Cookie choices do not necessarily remove information already collected for account, security, transaction or legal purposes.

Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information is limited according to business need, and information may be subject to access controls, monitoring and other protective measures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed in accordance with our processes. Back-up copies may remain for a limited period before they are overwritten.

Your privacy choices and data requests

Depending on your circumstances and applicable privacy requirements, you may have choices and rights concerning personal information we hold about you. Requests may be subject to reasonable identity checks so that information is not disclosed to the wrong person. We may also need to retain certain information or decline a request where doing so is necessary to meet a legal, security, fraud-prevention or other legitimate requirement.

How to make a request

For privacy questions or data requests, contact support@imperialwinscasino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. Do not send unnecessary sensitive information in your first message. We may ask for additional information to verify your identity before dealing with the request.

Access: You may ask for confirmation of whether we hold personal information about you and request access to relevant information, subject to applicable exceptions.
Correction: You may ask us to correct information that is inaccurate, incomplete or out of date. You can also update available account details through the website where that option is provided.
Deletion: You may ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for legal, security, transaction or dispute-related reasons.
Marketing consent: You may withdraw your consent to marketing communications at any time by using an unsubscribe option or emailing support@imperialwinscasino.wtf. Withdrawing marketing consent will not affect processing that is necessary to operate your account or meet applicable obligations.
Restriction or objection: In some circumstances, you may ask us to restrict or stop particular uses of your information, including certain direct marketing activities.
Data concerns: If you believe your information has been handled incorrectly, you can contact us at support@imperialwinscasino.wtf so the matter can be reviewed.

We will consider each request carefully and respond within a reasonable period, taking into account the nature and complexity of the request. If we cannot fully comply, we will generally explain the reason, unless we are not permitted to do so. You should keep your account details accurate and tell us if your circumstances or contact preferences change.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The latest version will be made available on this page. If a change is significant, we may provide an additional notice through the website or an appropriate account communication. Your continued use of the website after an update means you have had an opportunity to review the revised Policy.